COVID PROTOCOL
Proof of COVID-19 vaccination and face masks are NO LONGER REQUIRED at Audubon facilities including the Zoo, Aquarium, and Interpretive Center at the Nature Center.

CONSTRUCTION ON MAGAZINE STREET
(LEAKE AVENUE- EAST DRIVE) HAS BEGUN WITH LANE CLOSURES

The City of New Orleans and Louisiana Department of Transportation (LaDOTD) contractor Hard Rock Construction began work on Magazine Street (Leake Avenue – East Drive). 

Public safety is our priority; residents and commuters are reminded to use caution when driving, bicycling and walking near the construction site. Lane closure and detour signs will be in place throughout construction.   

For updated information, please visit roadwork.nola.gov.

GENERAL QUESTIONS

Members are no longer required to make reservations online.

Am I required to wear a mask?
Face masks are no longer required at Audubon facilities including the Zoo and Aquarium.

Am I required to show proof of vaccination?
Proof of COVID-19 vaccination and face masks are NO LONGER REQUIRED at Audubon facilities including the Zoo and Aquarium.

Is there food available for purchase?
Yes, Zoofari Cafe is open and serving guests, indoor and outdoor seating is available. Visit Cypress Knee Café located in our Louisiana Swamp exhibit with a modified menu and indoor and outdoor seating on weekends. Click here for more information.

Are water fountains open?
For your safety and per CDC guidance, public water fountains are not open in the Zoo, however, we encourage you to bring a water bottle with you during your visit, and we have water for sale inside the Zoo.

How do I purchase tickets?
We recommend purchasing your tickets online in advance here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience. 

Can I purchase tickets at the Zoo?
Guests are recommended to make reservations online. Tickets can be purchased online here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. 

Do Members need a reservation or timed ticket to visit?
Members are no longer required to make reservations online.

 HOW TO LOG INTO YOUR ACCOUNT

ZOO TRIP TIPS

Ticketing Tips
Reserve your tickets online here.

Visiting Tips

  • The Zoo is wheelchair accessible.
  • Strollers and wagons are allowed in the Zoo.
  • A limited number of wheelchairs are available to rent.
  • Photography (including flash) is permitted in the Zoo.
  • Outside food and drinks are allowed into the Zoo. Suitcases, backpacks, or coolers (with or without wheels) must not be larger than 28-quart size. One per family. Coolers are not allowed during large festivals and events at the Zoo. Please visit specific event pages fore information. Audubon reserves the right to search coolers and backpacks.
  • Free Wi-Fi hotspots are available at all Audubon Zoo food venues! Go wild and enjoy Internet access during your Zoo visit.
  • Audubon Zoo is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Zoo.

Not permitted at the Zoo

  • Glass containers, disposable straws and lids are not permitted for the safety of our animals.
  • Alcohol is not permitted.
  • Bicycles, skates, pets, and radios are not allowed in the Zoo.

Audubon Nature Institute Members

  • Members are no longer required to make reservations online.
  • Audubon Members receive a discount on gift shop purchases.

Bee Ready
There is a spring bloom for honey bees every season and Audubon Zoo visitors may see increased activity beginning in March and lasting throughout the summer. Audubon Zoo is seeing a higher population of bees due to an unseasonably warm winter. Read more.

Photos at the Zoo Entrance - Photogenic
Commemorate your visit by taking a special photo when you enter the Zoo. Want to order your photos? Just visit AudubonZoo.PGIphotos.com and enter the code the photographer gave you.

  • Packages Available:
    • Best Value Package:
      • (1) 6x8, (2) 3x4s, (1) 3x5, + digitals of each photo, + e-postcard video
      • General admission: $31.99
      • Members: $28.32
    • Standard package:
      • (1) 6x8, (2) 3x4s, (1) 3x5
      • General admission: $27.41
      • Members: $23.76


ACCESSIBILITY

To serve all of our guests, Audubon Zoo is committed to providing engaging experiences for everyone.

Sensory Inclusion
Audubon has partnered up with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Zoo experience accessible to all members of our community.

KultureCity.

Entrance
The Audubon Zoo entrance is located at 6500 Magazine Street in Uptown New Orleans. Visitor drop-off and pick-up is permitted at the front gate. Ramps assist with accessibility to and from the entrance.

Parking
Parking at the Zoo is free. Accessible parking spaces are also free for all vehicles with valid handicapped parking stickers/placards.

Want a closer parking spot? Audubon Zoo is now offering Star Parking Spaces. Star Parking is a premium parking experience for Audubon Zoo guests looking to capture the closest parking spots, while saving time navigating the parking lot searching for a parking space. Audubon Nature Institute has partnered with Premium Parking to offer Star Parking Spaces at Audubon Zoo. Only the designated twenty-six (26) parking spaces are considered Star Parking Spaces. All other parking spaces are complimentary on a “first come, first serve” basis. Accessible parking spaces are also free for all vehicles with valid handicapped parking stickers/placards. Audubon’s portion collected from the Star Parking Spaces will be dedicated to our conservation programs. Simply follow the prompts on the parking sign (QR code or text to pay) or download the Premium Parking app in the Apple App Store or Google Play Store. Major credit card/debit cards are accepted.

Strollers and Wheelchairs
Strollers, wagons, and wheel chairs are allowed in the Zoo. Single strollers, double strollers, scooters and standard wheel chairs are available to rent at the Information Booth. A Photo ID or $5.00 deposit is required on all rentals. Prices below include tax.

  • Wheelchairs: $8
  • Scooters: $25
  • Single Strollers: $11
  • Double Strollers: 13
  • Lockers: $5

The Zoo has wagon rentals available at the Zoo Information Booth- $15

Information Booth
The Information Booth is located inside the Zoo near the front entrance and offers facility maps, daily schedules, lost and found, and general information. Wheelchairs, strollers, scooters and lockers can be rented here. A Photo ID or $5.00 deposit is required on all rentals.

Pathways
Exhibits at the Zoo are easily accessible by wheelchair or stroller. The Zoo is handicap accessible and the pathways are ADA accessible. Most exhibits are also easy to view from different vantage points.

Guest Comfort Station
The Guest Comfort Station is a private room where guests can go for a few minutes of privacy. The room is also available for nursing mothers. There is a comfort station at the Zoo's entrance and a Mother's Room at the Carousel.

Restrooms
Accessible restrooms are available throughout the Zoo. Changing tables are available in all restrooms.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of Audubon facilities where guests are normally allowed–with the exception of Watoto Walk (contact yard) and Audubon Aviary at the Zoo and Parakeet Pointe at the Aquarium. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also not admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.

QUESTIONS?

Please call Guest Services at (504) 861-2537 or visit the Information Booth inside the Zoo near the front entrance.