ALL GUESTS INCLUDING MEMBERS ARE RECOMMENDED TO MAKE TIMED RESERVATIONS ONLINE TO GUARANTEE ADMISSION.

GENERAL QUESTIONS

All guests including Members are recommended to make timed reservations online to guarantee admission.

Am I required to wear a mask?
Effective for all Audubon facilities, face masks are not required but are strongly encouraged due to a City of New Orleans Indoor Mask Advisory issued to slow the spread of COVID-19. Masks are available for purchase at the Gift Shop as supplies allow.

Is there food available for purchase?
Yes, Zoofari Cafe is open and serving guests, indoor and outdoor seating is available. Visit Cypress Knee Café located in our Louisiana Swamp exhibit with a modified menu and indoor and outdoor seating on weekends. Click here for more information.

Are water fountains open?
For your safety and per CDC guidance, public water fountains are not open in the Zoo, however, we encourage you to bring a water bottle with you during your visit, and we have water for sale inside the Zoo.

How do I purchase tickets?
We recommend purchasing your tickets online in advance here to guarantee admission. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience. 

Can I purchase tickets at the Zoo?
All guests including Members are recommended to make timed reservations online to guarantee admission. Tickets can be purchased online here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. 

Do Members need a reservation or timed ticket to visit?
All guests including Members are recommended to make timed reservations online to guarantee admission. Member Tickets can be reserved hereThank you for understanding! Members – click here for more information about reserving your time.

 HOW TO LOG INTO YOUR ACCOUNT

ZOO TRIP TIPS

Ticketing Tips
Reserve your tickets online here.

Visiting Tips

  • The Zoo is handicap accessible.
  • Strollers and wagons are allowed in the Zoo.
  • A limited number of wheelchairs are available to rent.
  • Photography (including flash) is permitted in the Zoo.
  • Outside food and drinks are allowed into the Zoo. Suitcases, backpacks, or coolers (with or without wheels) must not be larger than 28-quart size. One per family. Coolers are not allowed during large festivals and events at the Zoo. Please visit specific event pages fore information. Auduobn reserves the right to search coolers and backpacks.
  • Free Wi-Fi hotspots are available at all Audubon Zoo food venues! Go wild and enjoy Internet access during your Zoo visit.
  • Audubon Zoo is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Zoo.

Not permitted at the Zoo

  • Glass containers, disposable straws and lids are not permitted for the safety of our animals.
  • Alcohol is not permitted.
  • Bicycles, skates, pets, and radios are not allowed in the Zoo.

Audubon Nature Institute Members

  • Audubon Members are now required to reserve your tickets online. For more information on how to reserve, click here.
  • Audubon Members receive a discount on gift shop purchases.

Bee Ready
There is a spring bloom for honey bees every season and Audubon Zoo visitors may see increased activity beginning in March and lasting throughout the summer. Audubon Zoo is seeing a higher population of bees due to an unseasonably warm winter. Read more.

Photos at the Zoo Entrance - Magic Memories
Commemorate your visit by taking a special photo when you enter the Zoo. Want to order your photos? Just visit magicmemories.com and enter the code the photographer gave you.

  • Packages Available:
    • Digital Photos (Four backgrounds): $25
    • Digital Photos (Four backgrounds) + two 6"x8" prints in Audubon Folder: $30




ACCESSIBILITY

To serve all of our guests, Audubon Zoo is committed to providing engaging experiences for everyone.

Sensory Inclusion
Audubon has partnered up with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Zoo experience accessible to all members of our community.

KultureCity.

Entrance
The Audubon Zoo entrance is located at 6500 Magazine Street in Uptown New Orleans. Visitor drop-off and pick-up is permitted at the front gate. Ramps assist with accessibility to and from the entrance.

Parking
Parking is free at the Zoo. Designated accessible parking spaces are located close to the front entrance and are available on a first-come, first-served basis.

Strollers and Wheelchairs
Strollers, wagons, and wheel chairs are allowed in the Zoo. Single strollers, double strollers, scooters and standard wheel chairs are available to rent at the Information Booth. A Photo ID or $5.00 deposit is required on all rentals. Prices below include tax.

  • Wheelchairs: $8
  • Scooters: $25
  • Single Strollers: $11
  • Double Strollers: 13
  • Lockers: $5

The Zoo now has wagons on sale for $15! Buy now at the Information Booth!

Information Booth
The Information Booth is located inside the Zoo near the front entrance and offers facility maps, daily schedules, lost and found, and general information. Wheelchairs, strollers, scooters and lockers can be rented here. A Photo ID or $5.00 deposit is required on all rentals.

Pathways
Exhibits at the Zoo are easily accessible by wheelchair or stroller. The Zoo is handicap accessible and the pathways are ADA accessible. Most exhibits are also easy to view from different vantage points.

Guest Comfort Station
The Guest Comfort Station is a private room where guests can go for a few minutes of privacy. The room is also available for nursing mothers. There is a comfort station at the Zoo's entrance and a Mother's Room at the Carousel.

Restrooms
Accessible restrooms are available throughout the Zoo. Changing tables are available in all restrooms.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of Audubon facilities where guests are normally allowed–with the exception of Watoto Walk (contact yard) and Audubon Aviary at the Zoo and Parakeet Pointe at the Aquarium. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also no admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.

QUESTIONS?

Please call Guest Services at (504) 861-2537 or visit the Information Booth inside the Zoo near the front entrance.