ALL GUESTS, INCLUDING MEMBERS, ARE REQUIRED TO MAKE TICKET RESERVATIONS IN ADVANCE DUE TO COVID-19 RESTRICTIONS

GENERAL QUESTIONS

All Guests are required to reserve timed tickets at this time due to COVID-19 restrictions. We will advise when this restriction is removed. In the meantime, please read below, carefully.

What are the Zoo hours?
The Zoo is open Wednesday through Sunday from 10 a.m. to 5 p.m.

Am I required to wear a mask?
Yes. For your safety of your fellow guests and Audubon's staff and animals, all guests (ages 8+) are required to wear a correctly worn masks while inside the Zoo. Some exclusions may apply such as those with special health needs as defined by the CDC and children under 8 years old (though children 2-7 are strongly encouraged to wear masks). Masks should also be available for purchase at the Gift Shop as supplies allow.

Is there food available for purchase?
Yes, Zoofari Cafe is open and serving guests, indoor and outdoor seating is available. Cypress Knee Café located in our Louisiana Swamp exhibit opens Saturday, November 21, 2020 with a modified menu and indoor and outdoor seating.

What exhibits and attractions are closed?
For your safety and the safety of other guests, Audubon staff, and Audubon animals, the following attractions will remain closed until further notice, Cool Zoo and Gator Run, The Gottesman Endangered Species Carousel, The Swamp Train, Indoor exhibit spaces such as Reptile Encounter and the Criaturas de la Noche Nocturnal House. (Note that the only exhibit building that will remain open to guest access is the White Alligator exhibit in the Louisiana Swamp area. Entrance and exit doors to the building will remain propped open for guests' convenience.)

Are water fountains open?
For your safety and per CDC guidance, public water fountains are not open in the Zoo, however, we encourage you to bring a water bottle with you during your visit, and we have water for sale inside the Zoo.

How do I purchase tickets?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Can I purchase tickets at the Zoo?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Do Members need a reservation or timed ticket to visit?
Yes, per State and City reopening guidelines, everyone entering the Zoo, including Members and their guests, must present a ticket for that day and entry time. All ticket purchases and Member reservations must be made online in advance. Thank you for understanding! Members – click here for more information about reserving your time.

 HOW TO LOG INTO YOUR ACCOUNT

ZOO TRIP TIPS

Ticketing Tips
Reserve your tickets online here.

Visiting Tips

  • The Zoo is handicap accessible.
  • Strollers and wagons are allowed in the Zoo.
  • A limited number of wheelchairs are available to rent.
  • Photography (including flash) is permitted in the Zoo.
  • Outside food and drinks are allowed into the Zoo. Suitcases, backpacks, or coolers (with or without wheels) must not be larger than 28-quart size. One per family. Coolers are not allowed during large festivals and events at the Zoo. Please visit specific event pages fore information. Auduobn reserves the right to search coolers and backpacks.
  • Free Wi-Fi hotspots are available at all Audubon Zoo food venues! Go wild and enjoy Internet access during your Zoo visit.
  • Audubon Zoo is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Zoo.

Not permitted at the Zoo

  • Glass containers, disposable straws and lids are not permitted for the safety of our animals.
  • Alcohol is not permitted.
  • Bicycles, skates, pets, and radios are not allowed in the Zoo.

Audubon Nature Institute Members

  • Audubon Members are now required to reserve your tickets online. For more information on how to reserve, click here.
  • Audubon Members receive a discount on gift shop purchases.

Bee Ready
There is a spring bloom for honey bees every season and Audubon Zoo visitors may see increased activity beginning in March and lasting throughout the summer. Audubon Zoo is seeing a higher population of bees due to an unseasonably warm winter. Read more.





ACCESSIBILITY

To serve all of our guests, Audubon Zoo is committed to providing engaging experiences for everyone.

Sensory Inclusion
Audubon has partnered up with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Zoo experience accessible to all members of our community.

KultureCity.

Entrance
The Audubon Zoo entrance is located at 6500 Magazine Street in Uptown New Orleans. Visitor drop-off and pick-up is permitted at the front gate. Ramps assist with accessibility to and from the entrance.

Parking
Parking is free at the Zoo. Designated accessible parking spaces are located close to the front entrance and are available on a first-come, first-served basis.

Strollers and Wheelchairs
Strollers, wagons, and wheel chairs are allowed in the Zoo. Single strollers, double strollers, scooters and standard wheel chairs are available to rent at the Information Booth. A Photo ID or $5.00 deposit is required on all rentals. Prices below include tax.

  • Wheelchairs: $8
  • Scooters: $25
  • Single Strollers: $11
  • Double Strollers: 13
  • Lockers: $5

Information Booth
The Information Booth is located inside the Zoo near the front entrance and offers facility maps, daily schedules, lost and found, and general information. Wheelchairs, strollers, scooters and lockers can be rented here. A Photo ID or $5.00 deposit is required on all rentals.

Pathways
Exhibits at the Zoo are easily accessible by wheelchair or stroller. The Zoo is handicap accessible and the pathways are ADA accessible. Most exhibits are also easy to view from different vantage points.

Guest Comfort Station
The Guest Comfort Station is a private room where guests can go for a few minutes of privacy. The room is also available for nursing mothers. There is a comfort station at the Zoo's entrance and a Mother's Room at the Carousel.

Restrooms
Accessible restrooms are available throughout the Zoo. Changing tables are available in all restrooms.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of Audubon facilities where guests are normally allowed–with the exception of Watoto Walk (contact yard) and Audubon Aviary at the Zoo and Parakeet Pointe at the Aquarium. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also no admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.

QUESTIONS?

Please call Guest Services at (504) 212-5360 or visit the Information Booth inside the Zoo near the front entrance.