BIRTHDAY PARTY POLICIES

BIRTHDAY BOOKING POLICIES

• Parties MUST be booked AT LEAST THREE WEEKS in advance.
• Booking form is required to reserve a date. Reservation is not guaranteed until Credit Card Authorization Form is received and full payment is processed.
• Only credit cards are accepted.
• All listed prices do not include sales tax or service charge and will be added to purchases selected.
• Audubon Members will receive a 10% discount off the original package price. This discount does not include add ons.
• Audubon’s software use includes a $1 processing fee per individual items added to an event.
• Upon arrival for event date, a credit card is required to be help for any additional charges or incidentals.
• Any overages are due at the conclusion of the event. Only credit card is accepted day of party.
• No refunds will be issued for parties canceled within thirty (30) days of the party date.
• Audubon Birthday Parties have a rain or shine policy. No refunds will be issued.
• Parties may be rescheduled if notified at least 14 business days in advance.
• Food order due at the time of booking.
• Final menu item changes and addition to order are due a minimum of 5 business days in advance.
• Each additional guest (child or adult) is $15 +tax.
• All birthday party guests will be required to check in at the Birthday Window to receive proper stamps for the party.
• Both children and adults (zoo members and non-members) are to be counted as guests. The birthday child, along with 2 party parents will not count towards guest count.
• Due to New Orleans City Mandate regarding Covid 19: all guests over 12 years of age will be required to show proof of vaccination or a negative PCR test within 72 hours of their zoo visit to gain entry into the zoo for an Audubon Birthday. Records must be shown at the Birthday Check-In Booth prior to receiving zoo access. Party host is responsible for notifying all guests.

ZOO BIRTHDAY POLICIES

• Host may arrive 30 minutes before party start time. Party rooms must be cleared of all personal property within 30 minutes of the party end time.
• Utility carts are available for use. A photo ID will be held to rent a cart. Utility carts may be checked out 30 minutes prior to and must be returned to birthday check in no later than 30 minutes after your party.
• No guests may wear masks with intent to hide their identity (i.e. costumes) while on Audubon grounds.
• Private entertainment services are not permitted on Audubon grounds (i.e. face painters, magicians, private photographers). If this policy is violated there will be a $200 fee.
• Personal music or speakers are not permitted.
• All Food and Beverage is handled through Audubon Zoo Concessions. Outside birthday cake and cupcakes or fruit/veggie trays ONLY are permitted. No other outside food is allowed. No outside ice cream is allowed.
• No ice chests or outside alcohol is allowed.
• Any other outside food or beverage not on this list will have to be returned to the host’s vehicle.
• All other rules must be followed as listed on the Audubon website and as posted throughout zoo grounds.
• No balloons, bubbles, streamers, single use plastic, or confetti are allowed on zoo grounds.
• Favors are allowed; however, no live animals are allowed to be brought to the party as favors and favors must be distributed at the conclusion of event.
• Endangered Species Carousel is on a first come first serve basis and are not private to birthday parties. If closed for two hours or more of party time due to natural occurrences, a voucher will be offered.

BIRTHDAY FAQS