Birthday Party Policies

BIRTHDAY BOOKING POLICIES

• Parties must be booked at least two weeks in advance.
• Booking form is required to reserve a date. Reservation is not guaranteed until Credit Card Authorization Form is received and full payment is processed.
• Only credit cards are accepted.
• All listed prices do not include sales tax or service charge and will be added to purchases selected.
• Audubon Members will receive a 10% discount off the original package price. This discount does not include add ons.
• Audubon’s software use includes a $1 processing fee per individual items added to an event.
• Upon arrival for event date, a credit card is required to be help for any additional charges or incidentals.
• Any overages are due at the conclusion of the event. Only credit card is accepted day of party.
• No refunds will be issued for parties canceled within thirty (30) days of the party date.
• Audubon Birthday Parties have a rain or shine policy. No refunds will be issued.
• Parties may be rescheduled if notified at least 14 business days in advance.
• Food order due at the time of booking.
• Final menu item changes and addition to order are due a minimum of 5 business days in advance.
• Each additional guest (child or adult) is $15 +tax.
• All birthday party guests will be required to check in at the Birthday Window to receive proper stamps for the party.
• Both children and adults (zoo members and non-members) are to be counted as guests. The birthday child, along with 2 party parents will not count towards guest count.
• Once purchased, sales are final. Packages may not be upgraded from a 30 to 40 person event. Additional items will be charged separately.

ZOO BIRTHDAY POLICIES

• Host may arrive 30 minutes before party start time. Party rooms must be cleared of all personal property within 30 minutes of the party end time.
• Utility carts are available for use. A photo ID will be held to rent a cart. Utility carts may be checked out 30 minutes prior to and must be returned to birthday check in no later than 30 minutes after your party.
• No guests may wear masks with intent to hide their identity (i.e. costumes) while on Audubon grounds.
• Private entertainment services are not permitted on Audubon grounds (i.e. face painters, magicians, private photographers). If this policy is violated there will be a $200 fee.
• Personal music or speakers are not permitted.
• All Food and Beverage is handled through Audubon Zoo Concessions. Outside birthday cake and cupcakes or fruit/veggie trays ONLY are permitted. No other outside food is allowed. No outside ice cream is allowed.
• No ice chests or outside alcohol is allowed.
• Any other outside food or beverage not on this list will have to be returned to the host’s vehicle.
• All other rules must be followed as listed on the Audubon website and as posted throughout zoo grounds.
• No balloons, bubbles, streamers, single use plastic, or confetti are allowed on zoo grounds.
• Favors are allowed; however, no live animals are allowed to be brought to the party as favors and favors must be distributed at the conclusion of event.
• Endangered Species Carousel is on a first come first serve basis and are not private to birthday parties. If closed for two hours or more of party time due to natural occurrences, a voucher will be offered.

COOL ZOO BIRTHDAY POLICIES

• Children 12 years and under must always be supervised by an adult
• No reentry allowed in Cool Zoo
• Personal Lounge chairs, swim toys, inflatable devices, balloons, bubbles, streamers, confetti, piñata's, straws, lids, water balloons, water toys, feathers, music, live animals, and single use plastics are not permitted
• No outside food or beverage is allowed, no outside ice cream
• Only Birthday cake/cupcakes, veggie and fruit trays are permitted
• Approved outside foods are allowed in Cool Zoo Party Cabana only
• Any food not on this list will have to be returned to the host’s vehicle
• Ice chests must not exceed twenty-eight (28) quarts
• RAIN POLICY: By purchasing a Cool Zoo Birthday, one acknowledges that this is an outdoor event and Cool Zoo Birthday Parties have a rain or shine policy. In the case of lightning and/or thunder guests will be asked to clear the water play area. Guests may remain in the birthday cabana area during this time. It is recommended to bring craft activities for possible closures.
• CANCELLATION AND REFUND POLICY: Prior to thirty (30) days of event date: A host may cancel their party at any time. Refunds will not be issued for Cool Zoo Birthday Parties that are cancelled within thirty (30) days of the event date unless Audubon Nature Institute is closed on the day of the Cool Zoo Birthday Party due to hurricane conditions, flooding, or acts of war.
• RESCHEDULING POLICY: Cool Zoo Birthday Parties may be rescheduled if notified at least fourteen (14) business days in advance. Please note that rescheduled birthday parties may be subject to availability and alternate party cabanas.

Zoo Birthday FAQS