Zoo FAQs & Trip Tips

Zoo Frequently Asked Questions:

What are the Zoo hours?
The Zoo is open Wednesday through Sunday from 10 a.m. to 5 p.m.

What exhibits and attractions are closed?
For your safety and the safety of other guests, Audubon staff, and Audubon animals, the following attractions will remain closed during the Phase One reopening: Cool Zoo and Gator Run, The Gottesman Endangered Species Carousel, The Swamp Train, Indoor exhibit spaces such as the Reptile Encounter and the Criaturas de la Noche Nocturnal House. (Note that the only exhibit building that will remain open to guest access is the White Alligator exhibit in the Louisiana Swamp area. Entrance and exit doors to the building will remain propped open for guests' convenience) Indoor dining rooms (Note that outdoor seating will be available, and a limited food and beverage menu will be available for walk-up purchase outside of Zoofari Cafe.)

Are water fountains open?
For your safety and per CDC guidance, public water fountains will not be open in the Zoo, however, we encourage you to bring a water bottle with you during your visit, and we will have water available for sale inside the Zoo.

Am I required to wear a mask?
For the safety of your fellow guests and Audubon's staff and animals, all guests are strongly encouraged to wear masks while outside in Audubon Zoo. Indoor facilities, such as the giftshop within the Z oo, require a mask. Masks are not included in your ticket purchase price and there is no admission discount for wearing a mask. However, you may purchase masks at the Audubon Marketplace Gift Shop.

How to I purchase tickets?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Can I purchase tickets at the Zoo?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Do Members need a reservation or timed ticket to visit?
Per State and City reopening guidelines, everyone entering the Zoo, including Members and their guests, must present a ticket for that day and entry time. All ticket purchases and Member reservations must be made online in advance. Thank you for understanding! Members – click here for more information about reserving your time.


Learn more about Audubon's Re-opening Plans


Trip Tips

Ticketing Tips
Reserve your tickets online here.

Visiting Tips
- The Zoo is handicap accessible.
- Strollers and wagons are allowed in the Zoo.
- A limited number of wheelchairs are available for rent.
- Photography (including flash) is permitted in the Zoo.
- Outside food and drinks are allowed into the Zoo. Suitcases, backpacks, or coolers (with or without wheels) must not be larger than 28-quart size. One per family. Coolers are not allowed during large festivals and events at the Zoo. Please visit specific event pages for information. Audubon reserves the right to search coolers and backpacks. 
- Free Wi-Fi hotspots are available at all Audubon Zoo food venues! Go wild and enjoy Internet access during your Zoo visit. 
- Audubon Zoo is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Zoo.

Not Permitted in the Zoo
- Glass containers, disposable straws and lids are not permitted for the safety of our animals.
- Alcohol is not permitted. 
- Bicycles, skates, pets, and radios are not allowed in the Zoo.

Audubon Nature Institute Members
- Audubon Members are now required to reserve your tickets online. For information on how to reserve, click here.
- Audubon Members receive a discount on gift shop purchases!

Zoo Map
View the map online.

Bee Ready
There is a spring bloom for honey bees every season and Audubon Zoo visitors may see increased activity beginning in early March and lasting throughout the summer. Audubon Zoo is seeing a higher population of bees this year due to an unseasonably warm winter. Read more.


Accessibility

To serve all of our guests, Audubon Zoo is committed to providing engaging experiences for everyone.

KultureCity.Sensory Inclusive
Audubon has partnered with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Zoo experience accessible to all members of our community.

Entrance
The Audubon Zoo entrance is located at 6500 Magazine Street in Uptown New Orleans. Visitor drop-off and pick-up is permitted at the front gate. Ramps assist with accessibility to and from the front entrance.

Parking
Parking is free at the Zoo. Designated accessible parking spaces are located close to the front entrance and are available on a first-come, first-served basis.

Strollers and Wheelchairs
Strollers, wagons, and wheelchairs are allowed in the Zoo. Single strollers, double strollers, scooters and standard wheel chairs are available for rent at the Information Booth.

Information Booth
The Information Booth is located inside the Zoo near the front entrance and offers facility maps, daily schedules, lost and found, and general information. Wheelchairs, strollers, scooters, and lockers can be rented here. A Photo ID or $5.00 deposit is required with all rentals. Prices below include tax.
- Wheelchairs: $8
- Scooters: $25
- Single Strollers: $11
- Double Strollers: $13
- Lockers: $5

Pathways
Exhibits at the Zoo are easily accessible by wheelchair or stroller. The Zoo is handicap accessible and the pathways are ADA accessible. Most exhibits are also easy to view from different vantage points. 

Guest Comfort Station
The Guest Comfort Station is a private room where guests can go for a few minutes of privacy. The room is also available for nursing mothers. There is a comfort station at the Zoo's front entrance and a Mother's Room at the Carousel.

Restrooms
Accessible restrooms are available throughout the Zoo. Changing tables are available in all restrooms.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of Audubon facilities where guests are normally allowed—with the exception of Watoto Walk (contact yard) and Audubon Aviary at the Zoo and Parakeet Pointe at the Aquarium. Animals exhibiting signs of ill health or aggressive or erratic behavior will not be allowed. In the event that a guest’s service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as “service animals” under the ADA and are not allowed in Audubon facilities. Pets are also not admitted in Audubon facilities. Pets, ESA and other service animals are allowed in Audubon's public parks.

Questions? 
Please call Guest Services at (504) 212-5360 or visit the Information Booth inside the Zoo near the front entrance.