Guest Engagement Educator (Aquarium)

The Aquarium educator supports the operations of Audubon’s Volunteer Department and the Education Department by providing floor coverage for several of the Aquarium’s most well-traveled exhibits. On a regular basis, the Interpreter will provide on-site guest engagement in three key areas: the Stingray Touch Pool, Parakeet Pointe, and the Amazon gallery. The educator will spend a majority of his or her workday interacting with guests in public or “on-stage” areas of the facility. In addition, this position will work closely with the Volunteer staff members to perform pre-shift meetings with volunteers, supervise volunteer Naturalists during their shifts, and address departmental administrative tasks as necessary. The Aquarium educator will report directly to the Manager of Guest Engagement, but will provide general support to the Education and Volunteer Departments with programmatic and operational needs.

Job Description:

Provide a guest experience of outstanding quality

  • Provide excellent guest engagement at the Aquarium.
  • Lead volunteers in executing excellent customer services and educational opportunities.
  • Promote Audubon’s mission, service standards, and core values in all points of program delivery: recruitment, training, service, retention, and support.
  • Ensure all program participants successfully present Audubon’s core values and “camera ready” principles to our audience.
  • Contribute as a valuable member of the Education team by cheerfully, professionally, and skillfully performing all programming duties as assigned.
  • Coach volunteers on best practices and skills that engage and educate our guests in a way that adheres with Audubon’s service and image standards.

Weave quality entertainment through the guest experience

  • Work with Naturalist volunteers at interpretation stations that inspire and excite our guests to celebrate the wonders of nature.
  • Provide engaging interpretation and manage guest interactions, especially at the Aquarium’s Stingray Touch Pool, Parakeet Pointe, and Amazon gallery. When volunteers are present, provide oversight and direction to their interpretations and management of the attractions.  
  • Actively seeks out and participates in professional development opportunities as approved by supervisor.

Exhibit the diversity of wildlife

  • Encourage Naturalist volunteers to promote conservation best practices by connecting guests to the natural world through our collections and exhibits.
  • Pursue further instruction and information regarding local, regional and international conservation initiatives that can be presented to our guests (sustainable seafood initiative, wetland and coastal habitat preservation, species survival, etc.) and encourage volunteers to do the same.

Supervision: Assists in the management of the Audubon volunteer corps.

Experience: 1-3 years of experience in informal education is preferred.

Education:

  • High school diploma or equivalency
  • Bachelors preferred in Education, Biology, Sociology, Human Resources, Management, or an equivalent combination of professional experience and education.

Licensure/Certificates: Possession of a state-issued driver's license is preferred.

Software Requirements: Proficiency in MS Office, database software such as Volgistics or Raiser's Edge preferred.

Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.

Physical Requirements:

  • Medium Work: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
  • Standing continuously, with reasonable break periods, for up to 8 hours. 
  • Sitting, bending, stooping, and the ability to carry items weighing up to 25 pounds.
  • Constant adequate range of motion and mobility required.
  • Regular near acuity with clarity of vision at 20 inches or less required.
  • Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
  • Regular talking and the ability to express and exchange ideas by means of language expected.
  • Regular hearing and the ability to perceive the nature of sounds.
  • Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:

  • Working long hours between breaks or meals required.
  • Working weekends, as well as some holidays and evenings required.
  • Ability to work under and handle stress in an appropriate manner required.
  • May be exposed to high, medium, or low noise intensity.
  • Constant contact with co-workers required.
  • Affinity for animals preferred.
  • Exposure to fluctuations in temperatures may be required.
  • Exposure to outdoor conditions may be required.

 

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