NOTE: During this stage of recovery, members will need a reservation in advance.
This will require you to log in to your member profile using only your primary account email to reserve a specific time/date to visit.
If you have any issues or cannot remember your primary email, please fill out the help form here.

To purchase or renew your membership you will need to login to your Membership account.

 

FAQS:

When does my Membership expire?
You can find your expiration date on your digital Membership card. Memberships that were active March 14, 2020 have been extended three months. Memberships purchased between April 1, 2020 and May 31, 2020 have also been extended three months. This extension was automatic and requires no action on your part.

How much does Membership cost?
We offer several different Membership levels depending on your family size. See all Membership levels, benefits and prices here.

Are you doing anything for Members because you were closed?
Memberships that were active March 14, 2020 have been extended three months. Memberships purchased between April 1, 2020 and May 31, 2020 have also been extended three months. This extension was automatic and requires no action on your part.


Membership Card FAQs:

Where is my Membership Card?
Please check your email! A digital card has been sent to the email address associated with the primary Member on your Membership card. If you don't see the email in your inbox, please check any Spam/Junk/Clutter folders or filters your email account may use. If you did not receive the email, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Am I going to receive a printed Membership card in the mail?
If you provided an email address when you purchased your Membership, we have emailed a digital card to the primary Member at the email provided. If you do not have an email address on file, we will mail a Membership card to you.

Where do I find my digital Membership card?
Please check your email! A digital card has been sent to the email address associated with the primary Member on your Membership card.

How do I add the membership card to my iPhone?

Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.  

How do I add the membership card to my Android phone?

Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.  

I’d prefer not to use this digital membership card, what should I do?

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to see if they have an option for a physical card.  

I don’t have a mobile phone, what can I do?

Please contact at This email address is being protected from spambots. You need JavaScript enabled to view it. to see about options for physical cards.  

What if my name is spelled wrong/membership level is incorrectly?
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to update your membership records.  

My family member is on this membership account also, how can she/he receive the card?

Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. For iPhone users, you will find the share icon at the top right of the Digital Card.  

I downloaded my card but I can’t find it
?
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.


Member Ticketing FAQs:

Do Members need a reservation or timed ticket to visit?
Yes, per State and City reopening guidelines, everyone entering the Zoo, including Members and their guests, must present a ticket for that day and entry time. All ticket purchases and Member reservations must be made online in advance. Thank you for understanding!

What happens if I am late or miss the designated time slot?
In order to adhere to State and City capacity and physical distancing requirements, tickets and Member reservations are only redeemable for the date and entry time specified and will expire once the specified date/time passes. We recommend arriving at the Zoo within 15 minutes of your designated entry time. We appreciate your understanding and look forward to offering more flexible visitation options again in the future.

Do I need to download anything to use my digital tickets?
No, you may purchase your tickets online on your computer or mobile device. Your tickets will be emailed to you and may be scanned at the front gate for entry.

Can I bring in a guest for free if I am a Member? Can everyone on our Membership bring in guests who don't reside in our household?
All Audubon members are allowed to bring two named adults at the same address and their children or grandchildren age 18 and under (limit 6) OR one named adult, their children or grandchildren age 18 and under (limit 6). Family, Family Plus, Safari Krewe, Wildife Partner, and Golden Eagle members are allowed to bring guests not residing at the same address. In order to adhere to State and City reopening guidelines, everyone entering the Zoo, including Members and their guests, must present a ticket for that day and entry time.

Do Members get in early?
Though we truly appreciate the support of our Members, due to operating restrictions and limited staffing, we are unable to offer special entry times for Members. All Members must reserve their complimentary admission tickets in advance for an entry time between 10 a.m. and 4 p.m., Wednesday through Sunday for the Zoo and 10 a.m. and 4 p.m. Thursday through Monday for the Aquarium. Thank you for understanding!

I'm a Member and tickets are sold out. How can I get a Member ticket?
There are Member tickets available every half hour between 10 a.m. and 4 p.m., Wednesday through Sunday for the Zoo and 10 a.m. and 4 p.m. Thursday through Monday for the Aquarium. If the time slot you choose is fully booked, please be flexible and try another time slot! We appreciate your patience. Hope to see you soon!

Do I need my photo ID and Membership card/Digital Membership card to enter?
Yes, members will need to show their membership card, photo ID, ad their electronic ticket at the front gate for entry. Your digital card has been sent to the email address associated with the primary Member on your account. The primary member is the first name listed on your digital membership card.  

Can I use my ticket purchase/Member reservation email to enter the Zoo or Aquarium?
Yes! Once you have completed your online ticket purchase or Member reservation, electronic tickets with scannable bar codes will be emailed to the email address you provided. At the Zoo or Aquarium front gate, you may present your electronic tickets on your mobile device screen or on paper if you choose to print at home.

How can I change my check-in time, add another ticket from our household, or I've lost my electronic ticket/confirmation email?
If you have any questions or concerns about your ticket purchase, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We appreciate your patience in the event of longer than usual wait times due to limited staffing. Thank you for understanding!

If I have a Caregiver privilege on my Membership, will I be able to use it with timed ticketing?
Yes, your Caregiver will need to furnish your Membership card and a reservation barcode for themselves and any others reserved at the gate.

Gift Memberships:

Can I purchase a Gift Membership?
Yes! Purchasing a gift membership is easy! You may purchase a gift membership online, in-person at Audubon Zoo, or by calling Member Services at (504) 861-5105. When purchasing a gift membership online, you will be able to print or e-mail the gift voucher to the recipient.

How do I redeem my Gift Membership?
The gift recipient will need to present a printed or electronic copy of the gift voucher at the Member Services window at Audubon Zoo, or call (504) 861-5105 to redeem.

When is my Gift Membership valid?
Gift memberships are valid one year from the date that the gift voucher is redeemed; for example, if the gift membership voucher is redeemed on December 31, 2020, it will be valid until December 31, 2021.


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Directions and Parking Details 
   • Audubon Zoo
   • Audubon Aquarium of the Americas
   • Audubon Butterfly Garden and Insectarium

Are Memberships tax deductible?
Please note, per IRS regulations, all charitable organizations must provide a written disclosure statement concerning quid pro quo contributions over $75.00. Our good faith estimate of fair market value of this membership is equal to or greater than the cost of the membership. Therefore, no part of the membership is tax deductible. Please contact your tax advisor for further guidance. 

Memberships are non-refundable and non-transferable and cannot be applied toward group or camp admission.


Taylor Membership FAQs:

How can Taylor Members visit? Do we need a timed ticket?
Taylor Members should visit as usual, bringing their Taylor Membership Card and School ID (if available) to obtain a ticket at the front gate. Please note that we are currently operating with limited capacity in accordance with guidelines from City and State officials. We may sell out on our busiest days, and walk-ups such as Taylor Members and others may need to wait for an available time slot.

I haven’t received my Taylor Membership Card.
How can I check on the status of my card? Unfortunately, cards were being shipped to schools just as safety measures in response to covid-19 were being implemented. While some schools received and distributed cards, others closed before receiving cards. Please reach out to your school for more information.

Does my school participate in the Taylor Awards Program?
Send your inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it.

Will Taylor Memberships be extended past August 31, 2021?
Audubon Zoo reopened in June 2020. This gives current Taylor Members 14 months to enjoy their Audubon Membership. We have no plans to extend Taylor Memberships at this time.

Will there be Taylor Family Free Days in 2020?
Due to the Covid-19 pandemic, 2020 Taylor Family Free Days are postponed until further notice. Taylor Members may use their Memberships for regular admission at our open facilities by presenting their Taylor card at the front gate Membership window. We appreciate your understanding.


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