ALL GUESTS INCLUDING MEMBERS ARE RECOMMENDED TO MAKE TIMED RESERVATIONS ONLINE TO GUARANTEE ADMISSION.

Welcome Members

 All guests including Members are recommended to make timed reservations online to guarantee admission. Active Members will use the primary email address associated with their Membership to reserve Member Tickets online.

 RESERVE MEMBER TICKETS NOW

If you are having trouble logging in to your account, please find a step-by-step tutorial below.

 MEMBER ACCOUNT LOGIN HELP

Or, contact the Member Services Team to obtain your login credentials.

 CONTACT THE MEMBER SERVICES TEAM

FREQUENTLY ASKED QUESTIONS

GIFT MEMBERSHIPS

Can I purchase a Gift Membership?
Yes, purchasing a Membership Gift Voucher is easy! You can purchase a Gift Voucher online or by calling the Member Services Team at (504) 861-5105. Gift Vouchers function like a gift card and are not assigned to a specific person at purchase.

When you purchase an Audubon Membership Gift Voucher, the Gift Voucher will be emailed to the purchaser to share with the gift recipient.

Vouchers will be emailed to the purchaser, allowing the purchaser to forward to the gift recipient or print and share with the gift recipient.

How do I redeem my Gift Voucher?
The Gift Voucher becomes an active Membership when it is redeemed by calling the Membership office at (504) 861-5105 or by visiting the Member Services window at Audubon Zoo. The Membership period begins when the voucher is redeemed, which is when the gift recipient’s information will be collected.

When is my Gift Membership valid?
The Membership Gift Voucher is valid for one year from the date of purchase.

TIMED TICKETING FOR MEMBERS

All guests including Members are recommended to make timed reservations online to guarantee admission.

How do I reserve Member tickets?
You can access your Member profile and reserve member tickets HERE. Please view the tutorial below if you have questions about reserving Member tickets.

 HOW TO LOG INTO YOUR ACCOUNT

Do Members need a reservation or timed ticket to visit?
All guests including Members are recommended to make timed reservations online to guarantee admission. Member Tickets can be reserved here. Members – click here for more information about reserving your time.

What happens if I am late or miss the designated time slot?
We recommend arriving at the Zoo within 15 minutes of your designated entry time. If you are running late, we will do our best to accommodate your reservation during a later time slot if available. 

Do I need to download anything to use my digital tickets?
No, once you reserve Member tickets online, you will receive a confirmation email with your tickets for entry. Please present your tickets at the Zoo or Aquarium front gate for entry.

Can I bring in a guest for free if I am a Member? Can everyone on our Membership bring in guests who don't reside in our household?
We offer several different membership levels depending on your family's needs. The Family Plus, Safari Krewe, Wildlife Partner and Golden Eagle memberships allow for guests in addition to the named adults and children/grandchildren of the named adults's household. Please view the Membership Benefits chart to review Member guest benefits per level.

Do I need my photo ID and Membership card/Digital Membership card to enter?
Yes, members will need to show their membership card, photo ID, and their electronic ticket at the front gate for entry. Your digital card has been sent to the Primary Member's email address.

Can I use my Member ticket reservation email to enter the Zoo or Aquarium?
Yes, once you have reserved Member tickets online and received the confirmation email, tickets can be scanned from your mobile device at the Zoo or Aquarium front gate.

How can I change my check-in time, add another ticket from our household, or I've lost my electronic ticket/confirmation email?
If you have any questions or concerns about your Member reservation, please email us at aimembership@auduboninstitute.org. We appreciate your patience in the event of longer than usual wait times due to limited staffing. Thank you for understanding!

If I have a Caregiver privilege on my Membership, will I be able to use it with timed ticketing?
Yes, your caregiver will receive free admission when visiting with your children or grandchildren only when you are unable to accompany them. The caregiver privilege applies to the Family Plus, Safari Krewe, Wildlife Partner and Golden Eagle memberships. Children must be present for the caregiver privilege to apply. A brief permission note from you must accompany the pre-reserved Member ticket for the caregiver to visit.

MEMBERSHIP CARD QUESTIONS

Audubon’s Membership Program has GONE GREEN and DIGITAL! Audubon Nature Institute is excited to introduce digital membership cards as a benefit of your membership! Your digital Membership card will be e-mailed to the Primary Member within ten days of joining or renewing. In the meantime, you do not need your digital Membership card to visit, active Members can reserve Member tickets online.

These digital enhancements will provide you with a streamlined reservation experience that also has a positive environmental impact!

Where is my Membership Card?
Your digital Membership card will be emailed to the Primary Member within ten days of joining or renewing. In the meantime, you do not need your digital Membership card to visit. Active Members can reserve Member tickets online.

Am I going to receive a paper Membership card in the mail?
Audubon Nature Institute is excited to introduce digital membership cards as a benefit of your membership! We will no longer mail paper Membership cards. These digital enhancements will provide you with a streamlined reservation experience that also has a positive environmental impact!

Where do I find my digital Membership card?
Your digital card has been emailed to the primary email address associated with your Membership. 

How do I download my digital card to my phone?

  • APPLE USERS
    iPhones have a native app called Apple Wallet. Click the "Download" button in the email you received on your iPhone, then "Add to Wallet," then "Add." Your digital membership card will automatically download to the Apple Wallet app. To access the digital wallet, swipe down on your home screen to activate the Search function. Type "Wallet" into the search bar. Then, tap the Wallet icon that appears under the "Applications" header. From there, you will be able to access your digital card!
  • ANDROID USERS
    If you have an Android device, you need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

 Need help installing your digital membership card? 

 HOW TO DOWNLOAD YOUR MEMBERSHIP CARD


MEMBERSHIP ALERTS & UPDATES

You will automatically be added to our Member Alerts emails. However, if you are not receiving them, please subscribe to our monthly newsletter, @Audubon

 SUBSCRIBE HERE


   • Send us an email at aimembership@auduboninstitute.org.
   • This newsletter is electronic so we will need an active email address.
 


DIRECTIONS & PARKING DETAILS 

   • Audubon Zoo
   • Audubon Aquarium of the Americas


OTHER MEMBERSHIP QUESTIONS

When does my Membership expire?
You can find your expiration date on your digital Membership card or by logging into your Membership account and accessing the Account Holder Information screen. 

How much does Membership cost?
We offer several different Membership levels depending on your family's needs. See all Membership levels, benefits and prices here.

Are Memberships tax deductible?
Per IRS regulations, all charitable organizations must provide a written disclosure statement concerning quid pro quo contributions over $75.00. Our good faith estimate of fair market value of this membership is equal to or greater than the cost of the membership. Therefore, no part of the membership is tax deductible. Please contact your tax advisor for further guidance. 

Taylor Scholars Awards Program

The Taylor Scholars Awards Program is a statewide program that rewards students in grades 6 through 12 with a GPA of 2.5 or higher with free access to Audubon Aquarium of the Americas, Audubon Zoo and New Orleans Museum of Art (NOMA). CLICK HERE to learn more about the Taylor Scholars Award Program.

Taylor Scholars may call (504) 861-5105 to reserve tickets in advance.

Charter Members

How do I renew my Charter Membership?
Charter Memberships can be renewed by calling (504) 861-5105.

What are Charter Members?
Charter Members are the first and founding members of Audubon Aquarium of the Americas. The Charter level membership allows free admission for two named adults and their child(ren) or grandchild(ren) ages 18 and under and two guests. 

MEMBER BENEFITS