ALL GUESTS, INCLUDING MEMBERS, ARE REQUIRED TO MAKE TICKET RESERVATIONS IN ADVANCE DUE TO COVID-19 RESTRICTIONS

Welcome Members

 Online Reservations are required for all Guests including Members.

If you are an active member and this is your first time logging in, you will need to set your password using the primary email address associated with your Membership.

 RESERVE MEMBER TICKETS NOW

Member Login Requirements

As a Member, you will have to log in to reserve your timed tickets, and to renew or adjust your Membership.

If you have any trouble logging in, please see a step-by-step guide here:

 MEMBER ACCOUNT LOGIN HELP

If you are unsure of your primary email address associated with your Membership and are still having trouble, of if you have any questions about your Membership please fill out our Membership help form HERE.

 CONTACT THE MEMBER SERVICES TEAM



FREQUENTLY ASKED QUESTIONS

TIMED TICKETING FOR MEMBERS

All Members are required to reserve timed tickets at this time due to COVID-19 restrictions. We will advise when this restriction is removed. In the meantime, please read below, carefully.

How do I reserve my timed tickets?
You will need to login to your Membership account HERE to make your ticket selections. If you need help, click the button below for a tutorial.

 HOW TO LOG INTO YOUR ACCOUNT

Do Members need a reservation or timed ticket to visit?
Yes, per State and City reopening guidelines, everyone entering the Zoo, including Members and their guests, must present a ticket for that day and entry time. All ticket purchases and Member reservations must be made online in advance. Thank you for understanding!

What happens if I am late or miss the designated time slot?
In order to adhere to State and City capacity and physical distancing requirements, tickets and Member reservations are only redeemable for the date and entry time specified and will expire once the specified date/time passes. We recommend arriving at the Zoo within 15 minutes of your designated entry time. If you are running late, we will do our best to accommodate your reservation during a later time slot as available. We appreciate your understanding and look forward to offering more flexible visitation options again in the future.

Do I need to download anything to use my digital tickets?
No, you may purchase your tickets online on your computer or mobile device. Your tickets will be emailed to you and may be scanned at the front gate for entry.

Can I bring in a guest for free if I am a Member? Can everyone on our Membership bring in guests who don't reside in our household?
We offer several different membership levels depending who will be visiting with you. An Individual Membership allows admission for one. An Individual Plus Membership allows admission for two members in the same household OR one member and a guest. A Family Plus Membership allows two named members plus one guest OR one named member and two guests. Please consult the Membership Levels Chart to review admissions allotted per level.

Do Members get in early?
Though we truly appreciate the support of our Members, due to operating restrictions and limited staffing, we are unable to offer special entry times for Members. All Members must reserve their complimentary admission tickets in advance for a specific entry time Wednesday through Sunday at the Zoo and Thursday through Monday at the Aquarium. Thank you for understanding!

I'm a Member and tickets are sold out. How can I get a Member ticket?
There are Member tickets available every half hour between 10 a.m. and 4 p.m., Wednesday through Sunday for the Zoo and 10 a.m. and 4 p.m. Thursday through Monday for the Aquarium. If the time slot you choose is fully booked, please be flexible and try another time slot! We appreciate your patience. Hope to see you soon!

Do I need my photo ID and Membership card/Digital Membership card to enter?
Yes, members will need to show their membership card, photo ID, ad their electronic ticket at the front gate for entry. Your digital card has been sent to the primary email address associated with your Membership. The primary member is the first name listed on your digital membership card.  

Can I use my ticket purchase/Member reservation email to enter the Zoo or Aquarium?
Yes! Once you have completed your online ticket purchase or Member reservation, electronic tickets with scannable bar codes will be emailed to the email address you provided. At the Zoo or Aquarium front gate, you may present your electronic tickets on your mobile device screen or on paper if you choose to print at home.

How can I change my check-in time, add another ticket from our household, or I've lost my electronic ticket/confirmation email?
If you have any questions or concerns about your ticket purchase, please email us at aimembership@auduboninstitute.org. We appreciate your patience in the event of longer than usual wait times due to limited staffing. Thank you for understanding!

If I have a Caregiver privilege on my Membership, will I be able to use it with timed ticketing?
Yes, your Caregiver will need to present your Membership card and a reservation barcode for themselves and any others visiting when they arrive at the gate.


GIFT MEMBERSHIPS

Can I purchase a Gift Membership?
Yes! Purchasing a gift membership is easy! You may purchase a gift membership online, in-person at Audubon Zoo, or by calling Member Services at (504) 861-5105. When purchasing a gift membership online, you will be able to print or e-mail the gift voucher to the recipient.

How do I redeem my Gift Membership?
The gift recipient will need to present a printed or electronic copy of the gift voucher at the Member Services window at Audubon Zoo, or call (504) 861-5105 to redeem.

When is my Gift Membership valid?
Gift memberships are valid one year from the date that the gift voucher is redeemed; for example, if the gift membership voucher is redeemed on December 31, 2020, it will be valid until December 31, 2021.

MEMBERSHIP CARD QUESTIONS

Where is my Membership Card?
Please check your email! Digital cards are sent within seven days of your membership purchase or renewal, digital cards are sent to the primary email address associated with the Membership on your Membership card. If you don't see the email in your inbox, please check any Spam/Junk/Clutter folders or filters your email account may use. If you do not receive the email within 10 days of purchase, please email us at aimembership@auduboninstitute.org.

Am I going to receive a printed Membership card in the mail?
If you provided an email address when you purchased your Membership, we have emailed a digital card to the primary email address associated with your Membership. If you do not have an email address on file, we will mail a Membership card to you.

Where do I find my digital Membership card?
Your digital card has been sent to the primary email address associated with your Membership. The primary Member is the first name listed on your digital Membership card.

How do I download my digital card to my phone?

  • APPLE USERS
    iPhones have a native app called Apple Wallet. Click the "Download" button in the email you received on your iPhone, then "Add to Wallet," then "Add." Your digital membership card will automatically download to the Apple Wallet app. To access the digital wallet, swipe down on your home screen to activate the Search function. Type "Wallet" into the search bar. Then, tap the Wallet icon that appears under the "Applications" header. From there, you will be able to access your digital card!
  • ANDROID USERS
    If you have an Android device, you need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

 Need help installing your digital membership card? 

 HOW TO DOWNLOAD YOUR MEMBERSHIP CARD


MEMBERSHIP ALERTS & UPDATES

You will automatically be added to our Member Alerts emails. However, if you are not receiving them, please subscribe to our monthly newsletter, @Audubon

 SUBSCRIBE HERE


   • Send us an email at aimembership@auduboninstitute.org.
   • This newsletter is electronic so we will need an active email address.
 


DIRECTIONS & PARKING DETAILS 

   • Audubon Zoo
   • Audubon Aquarium of the Americas


OTHER MEMBERSHIP QUESTIONS

When does my Membership expire?
You can find your expiration date on your digital Membership card or by logging into your Membership account and accessing the Account Holder Information screen. Memberships that were active March 14, 2020 or purchased between April 1 – May 31, 2020 have been extended three months. This extension was automatic and requires no action on your part.

How much does Membership cost?
We offer several different Membership levels depending on your family size. See all Membership levels, benefits and prices here.

Are you doing anything for Members because you were closed?
Memberships that were active March 14, 2020 have been extended three months. Memberships purchased between April 1, 2020 and May 31, 2020 have also been extended three months. This extension was automatic and requires no action on your part.

Are Memberships tax deductible?
Please note, per IRS regulations, all charitable organizations must provide a written disclosure statement concerning quid pro quo contributions over $75.00. Our good faith estimate of fair market value of this membership is equal to or greater than the cost of the membership. Therefore, no part of the membership is tax deductible. Please contact your tax advisor for further guidance. 

Taylor Scholar Members

Are you among the top students in Louisiana rewarded with a Taylor Audubon Student Membership? Congratulations! CLICK HERE for details about your Membership!
Call (504) 861-5105 to reserve your tickets in advance.

Charter Members

How do I renew my Charter Membership?
Charter Members will receive an email in advance of your expiration date. lf you would like to renew earlier, please contact us at aimembership@auduboninstitute.org or 504-861-5105. These memberships can only be renewed consecutively. 

What are Charter Members?
Charter Members are the first and founding members of Audubon Aquarium of the Americas. The Charter level membership allows free admission for two named adults and their child(ren) or grandchild(ren) ages 18 and under and two guests. 

MEMBER BENEFITS

MEMBER LEVELS & PRICES