Trip Tips - Aquarium

Trip Advisor Certificate of Excellence 2017.Ticketing Tips
Skip the lines! Book your tickets online and print your tickets at home. Or, consider an off-site ticket outlet.

Best Times to Visit
- For the best experience, visit during the Aquarium's least frequented times—weekday afternoons.
- From March to May, schedule your visit in the early part of the week after 2:30pm to avoid the bulk of school group visitation.
- During the summer, camp groups and busy general admission lines thin out after 3:00pm.
- Visit during the fall/winter months (September through January) when our facility is the least crowded and you can casually take in our exhibits at your own pace.
- Holidays, special events and weekends are our busiest days. On weekdays you may call our hotline at (504) 581-4629 or on weekends call (504) 378-2552 prior to your visit to see if we are expecting/experiencing crowds on the day you would like to visit.

Visiting Tips
- The museum is handicapped accessible.
- Strollers are allowed in the Aquarium. Strollers are not available for rent but are available in the gift shop!
- A limited number of wheelchairs are available for complimentary use.
- Photography (including flash) is permitted in the Aquarium.
- Audubon Aquarium of the Americas is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Aquarium.
Information above is subject to change.

Audubon Nature Institute Members
- Audubon Members are required to have both a photo ID and their member card. If you purchased an Audubon Membership but have not received your card, you must bring a printed confirmation from your online purchase OR print a temporary membership card and bring it with you.
- Audubon Members receive a discount on gift shop purchases!

Aquarium Map
View the map online
or pick up a map in the Aquarium lobby when you arrive!


Accessibility

To serve all of our guests, Audubon Aquarium of the Americas is committed to providing engaging experiences for everyone.

KultureCity.Sensory Inclusive
Audubon has partnered with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Aquarium of the Americas experience accessible to all members of our community.

Entrance
Audubon Aquarium of the Americas entrance is located at 1 Canal Street facing the Mississippi River. The Aquarium entrance is handicap accessible.


Parking
The Aquarium does not have a private parking area but there are parking lots nearby. Discounted parking is available at some of the lots. Read more.

Strollers and Wheelchairs

Strollers and wheelchairs are allowed in the Aquarium. Strollers are not available for rent; guests are advised to bring their personal strollers for use at the Aquarium. A limited number of wheelchairs are available for complimentary use. The Aquarium is handicapped accessible.


Information Booth

The Information Booth is located in the Aquarium lobby and offers:
- Exhibit maps, daily schedules, and general information.
- Wheelchairs may be obtained here, free of charge, with the deposit of photo identification. Wheelchairs are available in limited numbers, on a first-come, first-serve basis inside of the Aquarium.
- Courtesy Room access.
- Lost and found.
- Hand-stamp for reentry and parking validation.

Pathways

Exhibits at the Aquarium are easily accessible by wheelchair or stroller. The Aquarium is handicap accessible and the pathways are ADA accessible.

Elevators

There are two elevators available to assist visitors in easily maneuvering the Aquarium. Small strollers are best for navigating this museum. View the Aquarium map for additional details.

Guest Courtesy Room

The Guest Courtesy Room offers a private area for one guest/family at a time. The room is also available for nursing mothers. Guests can request access at the Information Booth.


Restrooms
Accessible restrooms with changing tables are located in the Aquarium lobby near the Information Booth on the first floor and between the Frogs and Sea Otter exhibits on the second floor.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of Audubon facilities where guests are normally allowed—with the exception of Watoto Walk (contact yard) and Audubon Aviary at the Zoo and Parakeet Pointe at the Aquarium. Animals exhibiting signs of ill health or aggressive or erratic behavior will not be allowed. In the event that a guest’s service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as “service animals” under the ADA and are not allowed in Audubon facilities. Pets are also not admitted in Audubon facilities. Pets, ESA and other service animals are allowed in Audubon's public parks.

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