Aquarium FAQs & Trip Tips

Aquarium Frequently Asked Questions:

What are the Aquarium hours?
The Aquarium is open Thursday through Monday from 10 a.m. to 5 p.m. 
**CLOSED: Tuesdays and Wednesdays

What exhibits and attractions are closed?
For your safety and the safety of other guests, Audubon staff, and Audubon animals, the following attractions will remain closed during the Phase Two reopening: The Stingray Touchpool, Shark Discovery, Entergy Giant Screen Theater, Parakeet Point, and the Indoor Playground.

Will water fountains be open?
For your safety and per CDC guidance, public water fountains will not be open in the Aquarium, however, we encourage you to bring a water bottle with you during your visit, and we will have water available for sale inside the Aquarium.

Will I be required to wear a mask?
For the safety of your fellow guests and Audubon's staff and animals, all guests are required to wear masks while inside the Aquarium. Masks are also available for purchase at the Gift Shop.

How do I purchase tickets?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Can I purchase tickets at the Aquarium?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Do Members need a reservation or timed ticket to visit?
Yes. Per State and City reopening guidelines, everyone entering the Aquarium, including Members and their guests, must present a ticket for that day and entry time. All ticket purchases and Member reservations must be made online in advance. Thank you for understanding! Members – click here for more information about reserving your time.

How do I purchase Escape Extinction: Shark tickets?
To purchase tickets to our interactive escape room, click here.


Learn more about Audubon's Re-opening Plans


Trip Tips

Ticketing Tips
Reserve your tickets online here.

Visiting Tips
- The Aquarium is handicapped accessible.
- Strollers are allowed in the Aquarium. Strollers are not available for rent but are available for purchase in the gift shop!
- A limited number of sanitized wheelchairs are available for complimentary use.
- Photography (including flash) is permitted in the Aquarium.
- Outside food and drinks are not allowed inside the Aquarium.
- Audubon Aquarium of the Americas is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Aquarium.

Information above is subject to change.

Audubon Nature Institute Members
- Audubon Members are now required to reserve your tickets online. For information on how to reserve, click here.
- Audubon Members receive a discount on gift shop purchases!

Aquarium Map
View the map online

Parking
The Aquarium does not have a private parking area, but there are parking lots nearby. Discounted parking is available at some of the lots. Read more.

Information Booth
The Information Booth is located in the Aquarium lobby and offers:
- A limited number of sanitized wheelchairs available for use free of charge with the deposit of a photo ID. Wheelchairs are available on a first-come, first-served basis.
- Courtesy Room access.
- Lost and found.
- Hand-stamp for reentry and parking validation.

Pathways
To facilitate physical distancing, all guests will follow a one-way path through the Aquarium’s exhibits. The pathway is handicap accessible, and Aquarium exhibits are easily accessible by wheelchair or stroller.

Elevators
There are two elevators available to assist visitors in moving between the first and second floor of the Aquarium. View the Aquarium map for additional details.

Guest Courtesy Room
The Guest Courtesy Room offers a private area for one guest/family at a time. The room is also available for nursing mothers. Guests can request access at the Information Booth.


Restrooms
Accessible restrooms with changing tables are located in the Aquarium lobby near the Information Booth on the first floor and between the Shark Discovery construction area and Sea Otter exhibits on the second floor.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of the Aquarium where guests are normally allowed, with the exception of Parakeet Pointe. Animals exhibiting signs of ill health or aggressive or erratic behavior will not be allowed. In the event that a guest’s service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as “service animals” under the ADA and are not allowed in Audubon facilities. Pets are also not admitted in Audubon facilities. Pets, ESA and other service animals are allowed in Audubon's public parks.

KultureCity.Sensory Inclusive
Audubon has partnered with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Zoo experience accessible to all members of our community.

Questions? 
Please call Guest Services at (504) 212-5360 or visit the Information Booth.