COVID PROTOCOL
Proof of COVID-19 vaccination and face masks are NO LONGER REQUIRED at Audubon facilities including the Zoo, Aquarium, and Interpretive Center at the Nature Center.

GENERAL QUESTIONS

Members are no longer required to make reservations online.

Am I required to wear a mask?
Face masks are no longer required at Audubon facilities including the Zoo and Aquarium.

Am I required to show proof of vaccination?
Proof of COVID-19 vaccination and face masks are NO LONGER REQUIRED at Audubon facilities including the Zoo and Aquarium.

Are water fountains open?
For your safety and per CDC guidance, public water fountains are not open in the Aquarium, however, we encourage you to bring a water bottle with you during your visit, and we have water for sale inside the Aquarium.

How do I purchase tickets?
We recommend purchasing your tickets online in advance here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience. 

Can I purchase tickets at the Aquarium?
Guests are recommended to make reservations online. Tickets can be purchased online here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. 

Do Members need a reservation or timed ticket to visit?
Members are no longer required to make reservations online.

 HOW TO LOG INTO YOUR ACCOUNT

AQUARIUM TRIP TIPS

Ticketing Tips
Reserve your tickets online here.

Visiting Tips

  • The Aquarium is handicap accessible.
  • Strollers are allowed in the Aquarium. Strollers are not available for rent and we are currently sold out in our gift shop.
  • A limited number of wheelchairs are available to rent.
  • Photography (including flash) is permitted in the Aquarium.
  • Outside food and drinks are not allowed into the Aquarium. 
  • Audubon Aquarium of the Americas is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Aquarium.

Information above is subject to change.

Audubon Nature Institute Members

  • Members are no longer required to make reservations online.
  • Audubon Members receive a discount on gift shop purchases.

Photos at the Aquarium Entrance - Magic Memories
Commemorate your visit by taking a special photo when you enter the Aquarium. Want to order your photos? Just visit magicmemories.com and enter the code the photographer gave you.

  • Packages Available:
    • Digital Photos (Four backgrounds): $25
    • Digital Photos (Four backgrounds) + two 6"x8" prints in Audubon Folder: $30
    • Digital Photos (Four backgrounds) + two 6"x8" prints in Audubon Booklet: $35


ACCESSIBILITY

To serve all of our guests, Audubon Aquarium of the Americas is committed to providing engaging experiences for everyone.

Sensory Inclusion
Audubon has partnered up with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Aquarium of the America's experience accessible to all members of our community.

KultureCity.

Parking
The Aquarium does not have a private parking area, but there are parking lots nearby. Discounted parking is available at some of the lots. Read more.

Information Booth
The Information Booth is located in the Aquarium lobby and offers:

  • A limited number of sanitized wheelchairs available for use free of charge with a deposit of a photo ID. Wheelchairs are available on a first-come, first-served basis.
  • Courtesy Room access
  • Lost and found
  • Hand-stamp for reentry and parking validation

Pathways
To facilitate physical distancing, all guests will follow a one-way path through the Aquarium's exhibits. The pathway is handicap accessible, and Aquarium exhibits are easily accessible by wheelchair or stroller.

Guest Courtesy Room
The Guest Courtesy Room offers a private area for one guest/family at a time. The room is also available for nursing mothers. Guests can request access at the Information Booth.

Restrooms
Accessible restrooms with changing tables are located in the Aquarium lobby near the Information Booth on the first floor and between the Shark Discovery area and Sea Otter exhibits on the second floor.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of the Aquarium where guests are normally allowed–with the exception of Parakeet Pointe. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also no admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.

QUESTIONS?

Please call Guest Services at (504) 861-2537 or visit the Information Booth inside the Aquarium near the front entrance.