ALL GUESTS, INCLUDING MEMBERS, ARE REQUIRED TO MAKE TICKET RESERVATIONS IN ADVANCE DUE TO COVID-19 RESTRICTIONS

GENERAL QUESTIONS

All Guests are required to reserve timed tickets at this time due to COVID-19 restrictions. We will advise when this restriction is removed. In the meantime, please read below, carefully.

What are the Aquarium hours?
The Aquarium is open Thursday through Monday from 10 a.m. to 5 p.m.
**CLOSED: Tuesdays and Wednesdays

Am I required to wear a mask?
Yes. For your safety of your fellow guests and Audubon's staff and animals, all guests (ages 8+) are required to wear a correctly worn masks while inside the Zoo. Some exclusions may apply such as those with special health needs as defined by the CDC and children under 8 years old (though children 2-7 are strongly encouraged to wear masks). Masks should also be available for purchase at the Gift Shop as supplies allow.

What exhibits and attractions are closed?
For your safety and the safety of other guests, Audubon staff, and Audubon animals, the following attractions will remain closed until further notice: The Stingray Touchpool, Shark Discovery, Entergy Giant Screen Theater, Parakeet Point, and the Indoor Playground.

Are water fountains open?
For your safety and per CDC guidance, public water fountains are not open in the Aquarium, however, we encourage you to bring a water bottle with you during your visit, and we have water for sale inside the Aquarium.

How do I purchase tickets?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Can I purchase tickets at the Aquarium?
All tickets must be purchased and Member reservations must be made online in advance here. If you have difficulty completing your online transaction, please email us at AIR@AudubonInstitute.org or call us at 1-800-774-7394. Due to limited staffing, you may experience longer than usual wait times, but we greatly appreciate your patience.

Do Members need a reservation or timed ticket to visit?
Yes, per State and City reopening guidelines, everyone entering the Aquarium, including Members and their guests, must present a ticket for that day and entry time. All ticket purchases and Member reservations must be made online in advance. Thank you for understanding! Members – click here for more information about reserving your time.

 HOW TO LOG INTO YOUR ACCOUNT

How do I purchase Escape Extinction: Shark tickets?
To purchase tickets to our interactive escape room, click here.

AQUARIUM TRIP TIPS

Ticketing Tips
Reserve your tickets online here.

Visiting Tips

  • The Aquarium is handicap accessible.
  • Strollers are allowed in the Aquarium. Strollers are not available for rent but are available for purchase in the gift shop!
  • A limited number of sanitized wheelchairs are available for complimentary use.
  • Photography (including flash) is permitted in the Aquarium.
  • Outside food and drinks are not allowed into the Aquarium. 
  • Audubon Aquarium of the Americas is a "smoke-free" facility. For the safety and health of all patrons, our staff and the animals in our stewardship, smoking is only permitted outside of the Aquarium.

Information above is subject to change.

Audubon Nature Institute Members

  • Audubon Members are now required to reserve your tickets online. For more information on how to reserve, click here.
  • Audubon Members receive a discount on gift shop purchases.



ACCESSIBILITY

To serve all of our guests, Audubon Zoo is committed to providing engaging experiences for everyone.

Sensory Inclusion
Audubon has partnered up with KultureCity to expand our inclusion initiatives to make the magic of an Audubon Aquarium of the America's experience accessible to all members of our community.

KultureCity.

Parking
The Aquarium does not have a private parking area, but there are parking lots nearby. Discounted parking is available at some of the the lots. Read more.

Information Booth
The Information Booth is located in the Aquarium lobby and offers:

  • A limited number of sanitized wheelchairs available for use free of charge with a deposit of a photo ID. Wheelchairs are available on a first-come, first-served basis.
  • Courtesy Room access.
  • Lost and found.
  • Hand-stamp for reentry and parking validation.

Pathways
To facilitate physical distancing, all guests will follow a one-way path through the Aquarium's exhibits. The pathway is handicap accessible, and Aquarium exhibits are easily accessible by wheelchair or stroller.

Guest Courtesy Room
The Guest Courtesy Room offers a private area for one guest/family at a time. The room is also available for nursing mothers. Guests can request access at the Information Booth.

Restrooms
Accessible restrooms with changing tables are located in the Aquarium lobby near the Information Booth on the first floor and between the Shark Discovery construction area and Sea Otter exhibits on the second floor.

Service Animals
Guests with disabilities are permitted to bring service animals to all areas of the Aquarium where guests are normally allowed–with the exception of Parakeet Pointe. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also no admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.

QUESTIONS?

Please call Guest Services at (504) 212-5360 or visit the Information Booth inside the Zoo near the front entrance.