Accessibility
To serve all of our guests, Audubon is committed to providing engaging experiences for everyone.
Entrance
Audubon Zoo: Entrance is located at 6500 Magazine Street in Uptown New Orleans. Visitor drop-off and pick-up is permitted at the front gate. Ramps assist with accessibility to and from the entrance.
Audubon Aquarium: Entrance is located at ...
Parking
Audubon Zoo: Parking is free at the Zoo. Designated accessible parking spaces are located close to the front entrance and are available on a first-come, first-served basis.
Audubon Aquarium: The Aquarium does not have a private parking area, but there are parking lots nearby. Discounted parking is available at some of the lots. Read more.
Strollers and Wheelchairs
Audubon Zoo:
Wheelchair, stroller, and wagon accessible.
Strollers, wagons, and wheelchairs are allowed in the Zoo. Single strollers, double strollers, scooters and standard wheelchairs are available to rent at the Information Booth. A Photo ID or $5.00 deposit is required on all rentals. Prices below include tax.
- Wheelchairs: $8
- Scooters: $25
- Single Strollers: $11
- Double Strollers: 13
- The Zoo now has wagons on sale for $15! Buy now at the Information Booth!
Audubon Aquarium:
Strollers, wagons, and wheelchairs are allowed in the Aquarium.
- Wheelchairs: $8 (limited number available for rent)
- Wheelchair & stroller accessible.
- Strollers are not available for rent.
Information Booth
Audubon Zoo:
The Information Booth is located inside the Zoo near the front entrance and offers facility maps, daily schedules, lost and found, and general information. Wheelchairs, strollers, scooters and lockers can be rented here. A Photo ID or $5.00 deposit is required on all rentals.
Audubon Aquarium:
The Information Booth is located in the Aquarium lobby and offers a limited number of sanitized wheelchairs available for rent with a deposit of a photo ID, Courtesy Room access., Lost and Found, and Hand-stamp for reentry and parking validation.
Pathways
Audubon Zoo:
Exhibits at the Zoo are easily accessible by wheelchair or stroller. The Zoo is handicap accessible and the pathways are ADA accessible. Most exhibits are also easy to view from different vantage points.
Audubon Aquarium:
To facilitate physical distancing, all guests will follow a one-way path through the Aquarium's exhibits. The pathway is handicap accessible, and Aquarium exhibits are easily accessible by wheelchair or stroller.
Guest Comfort Station
Audubon Zoo:
The Guest Comfort Station is a private room where guests can go for a few minutes of privacy. The room is also available for nursing mothers. There is a comfort station at the Zoo's entrance and a Mother's Room at the Carousel.
Audubon Aquarium:
The Guest Courtesy Room offers a private area for one guest/family at a time. The room is also available for nursing mothers. Guests can request access at the Information Booth.
Restrooms
Audubon Zoo:
Accessible restrooms are available throughout the Zoo. Changing tables are available in all restrooms.
Audubon Aquarium:
Accessible restrooms with changing tables are located in the Aquarium lobby near the Information Booth on the first floor and between the Shark Discovery construction area and Sea Otter exhibits on the second floor.
Service Animals
Audubon Zoo:
Guests with disabilities are permitted to bring service animals to all areas of Audubon facilities where guests are normally allowed–with the exception of Watoto Walk (contact yard) and Audubon Aviary at the Zoo and Parakeet Pointe at the Aquarium. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also no admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.
Audubon Aquarium:
Guests with disabilities are permitted to bring service animals to all areas of the Aquarium where guests are normally allowed–with the exception of Parakeet Pointe. Animals exhibiting signs of ill health, aggressive or erratic behavior will not be allowed. In the event that a guest's service animal is denied admittance, other assistance will be provided upon request. Animals whose sole function is to provide comfort or emotional support (ESA), therapy animals or animals that provide a service to others not present (dogs in-training) do not qualify as "service animals" under the ADA and are not allowed in Audubon facilities. Pets are also not admitted in Audubon facilities. Pets, ESA, and other service animals are allowed in Audubon's public parks.
Inclusion
An Inclusive Experience
Audubon Nature Institute is creating an inclusive community where play and learning connect for all families at Audubon Zoo and Audubon Aquarium of the Americas. Our goal is to provide an inclusive and seamless experience for guests of all ages, backgrounds, and abilities. By working across facilities to ensure current programs are more inclusive, Audubon will create an experience that addresses each visitor's unique needs—making Audubon more welcoming to all.
Raise Awareness of challenges facing people with special sensory processing needs among Audubon's staff and throughout the community
- Increase accessibility throughout Audubon's museums for visitors with special sensory processing needs
- Promote inclusive experiences for visitors with special sensory processing needs
Audubon Aquarium of the Americas became the first aquarium in the country to be certified a sensory inclusive aquarium on Sunday, February 25, 2018. Along with the Aquarium, Audubon Zoo was certified by KultureCity, making it one of the first of ten zoos in the country to be recognized. KultureCity, a non-profit organization, is dedicated to rethinking accessibility to create acceptance and inclusion for all individuals.
