Guest Services Cashier - Insectarium

Completes cashier sales of all Audubon general admission tickets, processing of group reservations, ticket taking (host) and provides facility information to guests.

 

Job Description

  • Maintain a clean and safe working area
  • Maintain information booth; making changes to activity board, keeping brochures stocked, contacting other departments for information when necessary, and giving correct information with a smile
  • Occasionally monitors facility for crowd control

Weave quality entertainment through the guest experience 

  • Maintain a friendly, neat, and professional appearance in accordance with Audubon service standards
  • Utilize proper short-wave radio usage
  • Abide by all department and Audubon Nature Institute policy as outlined in the company and guest services handbook
  • Maintain a professional relationship with fellow employees of Audubon Nature Institute and vendors
  • Assist guests with lockers and strollers or wheelchairs entering the facility
  • Set up the stanchions and signage inside and outside the facility
  • Answer questions and up-selling tickets in the line, breaks the line whenever necessary (this is departmentally known as “working the line”)

Operate a financially self-sufficient collection of museums and parks.

  • Sell tickets and up-selling combination tickets in every transaction
  • Maintain an accurate cash drawer
  • Completes various daily financial reports and performs light clerical duties as assigned

Experience: Cashier experience preferred with strong verbal and interpersonal skills

Education: High school diploma or equivalent 

Software Requirements: General computer skills preferred

Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.

Environmental/Working Conditions

  1. Light Work: exerting up to 15 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. May involve sitting most of the time, but may involve walking or standing for brief periods of time.
  2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 15 pounds.
  3. Constant adequate range of motion and mobility required.
  4. Regular near acuity with clarity of vision at 20 inches or less required. 
  5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
  6. Regular talking and the ability to express and exchange ideas by means of language expected.
  7. Regular hearing and the ability to perceive the nature of sounds.
  8. Constant ability to read, record, or type data quickly and accurately required.
  9. Working long hours between breaks or meals required.
  10. Ability to work under and handle stress in an appropriate manner required.
  11. May be exposed to high, medium, or low noise intensity.

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